Channel and scope
Requests may be submitted to [Contact email must be configured.]. The message should identify the event/publication/submission, provide a concise chronology, state the requested outcome and include supporting evidence where available. Data-protection rights should use the dedicated privacy channel.
Appeal
An appeal against rejection should identify concrete grounds such as misapplication of criteria, overlooked material evidence, factual error or serious procedural irregularity, rather than mere disagreement with the outcome. Where practicable it is reviewed by a person other than the sole original decision-maker.
Complaint
Complaints about reviewers, editors, committee members, organisation, communication, discrimination, confidentiality, conflicts or process integrity are reviewed by an appropriate responsible person. A person directly implicated in a complaint may not decide it alone.
Timing and outcome
Receipt is acknowledged within a reasonable period; where sufficient information is available the target is to complete review within 30 days. Complex matters or cases requiring external institutional input may take longer, in which case the complainant is informed. The outcome and essential reasons are communicated.
This text is an institutional operating policy of STA Congress. Applicable law, competent-authority decisions and stricter event-specific rules prevail where relevant. Policies must remain consistent with actual workflows and technical systems.